Refund policy

Return & Replacement Policy

At Jackson Pollock Store, your satisfaction is our top priority. Every item is made to order just for you, which allows us to reduce waste and support more sustainable production. Because of this custom production process, we do not accept returns or exchanges for reasons such as a change of mind, an incorrect size selection, or buyer’s remorse.

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Damaged or Incorrect Orders

If your order arrives damaged, contains a printing error, or you receive the wrong item, we are here to help. Please contact us within 30 days of delivery with a clear photo of the issue and your order number. Once the issue is confirmed, we will gladly offer a free replacement. Please note that we only offer free replacements, and do not issue refunds, in the case of a damaged or defective product.

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Lost or Undelivered Orders

If your order appears lost in transit or is returned to sender, please notify us within 30 days of the estimated delivery date. We will investigate and do our best to resolve the situation quickly, which may include sending a replacement at no additional cost.

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Important Notes

• Because all items are made-to-order, we cannot offer exchanges or accept returns for reasons unrelated to product defects or production errors.

• We do not accept returns by mail.

• To be eligible for a replacement, issues must be reported within 30 days of the delivery date or estimated delivery date.